Client
Our client wanted to understand the importance given to Customer Service in industry sectors like cement, steel, commodity chemicals, packaging etc. since there is little scope for product differentiation in such industry sectors.

Objective
The objective of the study was to track the innovations with regard to “Service Innovations and Best Practices” on a global level in manufacturing
industry for functions like supply chain, customer service support, logistics, etc.

Specifications
Sample – 10 In depth discussions were to be conducted with Supply Chain and Customer Experience professionals across the globe.
Regions
APAC
Europe
North America

Delivery
HBG scheduled 10 successful telephonic appointments with industry experts from the Supply Chain and Customer Service background to be conducted by the client.