They feel that the time of being invisible while providing service and not interacting with their clientele on a day-to-day basis is past. Providing a human touch and being accessible is very importing to them. When Guardian Strata is protecting your Strata property they feel, rightly so, that they are protecting your assets.

Recognition of Guardian Strata’s non-traditional view of strata management by their peers occurred upon receiving the 2014 Strata Industry Leader of the Year Award as well as Strata Management Business of the Year Award for small business by Whitbread. The innovation they have brought to the industry was also recognized. They are a Corporate Member of Institute Strata Title Management that governs the ethics of members. What sets Guardian Strata Management apart is implementation of their unique business philosophy. That philosophy puts customer service first.

The unusual business practice of not requiring a contract sets Guardian Strata Management apart. They are confident in their level of service and that there is no need to contractually lock in theirclients to prevent them from taking their business elsewhere. If they do receive a complaint about their service they will refund the money for that month with no questions asked.

Being visible and accessible is a tenet practiced by Guardian Strata Management. They want their clients to feel they are getting proper service because they see company representatives actually on the property. The client will also know the work completed and the cost each month. Guardian Strata makes copies of all invoices and receipts along with other financial reports available on the web every month. Accessibility and transparency, they feel, creates a good business relationship with their clients. A minimum of disputes result from a trustful relationship. That means no surprises for either party.“We aim to make all that we do transparent and visible to the Owners Corporation. We do this by tracking the data that we measure ourselves by and make it available to our clients on a regular basis” is a quote from one company representative.

The aim of Guardian Strata Management is 100% client satisfaction. Their experienced staffs are aware that will not happen with a one-size fits all approach. Different clients have different requirements. Listening to those requirements and then meeting with them to provide customized services. Those services include maintaining financial accounts, secretarial services, insurance and property repairs and maintenance. The result is goals met by protecting the client’s assets. For the client that means a safe, maintained and financially viable property that will continue to increase in value. Customized financial reports for special needs are available upon request.Planning set up and completion services are available for new developers.