ASTPP is one of the best open source VoIP solutions and the only smart VoIP software that is available as an open source system. The community has added the add-on concept with the release of the ASTPP 4 which has made different VoIP solutions available. Recently, the spokesperson of the representative announced that the community has launched “Support Tickets”.

The support ticketing solution is a complete help desk ticketing system available as an add-on for the ASTPP users. This solution is furnished with a wide array of features one expects to have in a standard technical ticketing solution. Below is the list of key features available in the support ticketing solution:

• It supports different departments. One can create more than one department to provide department wise support services.
• The departments can be assigned to an admin or a different sub-admin.
• The customers can open a support ticket via the customer portal of the ASTPP. It means they do not need to access any other third party solution to raise a ticket.
• The customer can also open a ticket by sending an email. This email needs to be sent to the predefined department.
• The support tickets raised by the customers of resellers can be accessed by the admin to provide the best customer service to the customer of the reseller as well.
• An email notification will be sent to a predefined technician and admin when a new support ticket is created
• And more

“ASTPP is a smart telephony solution with multiple VoIP software solutions available as inbuilt systems. This solution is used generally by the business owners that offer VoIP services to its customers. It means it is used for SaaS model based businesses. It also has a reseller model so the same products and services can be resale by the reseller. Similar to any services, the customer of different services of ASTPP may also need the support services. This ‘Support Tickets” add-ons offers the complete help desk ticketing system to the customers of the ASTPP users. No other solutions will be needed for management of technical ticket support”, shared spokesperson of the community.

As per the shared details, this “Support Tickets” is a community add-on. It means that this add-on is available to all different version users of ASTPP: A Smart TelePhony Platform, unlike ASTPP enterprise add-ons which are not available to open source version users of the ASTPP.

About ASTPP

It is an open source VoIP solution for more than 16 years. Earlier, it had offered open source VoIP billing solution to its users. The latest version of ASTPP is a smart telephony software and it offers open source and enterprise versions, both. This smart VoIP solution also has some add-ons that offer additional feature rich solutions. The “Support Tickets” is one of the add-ons available to its users. For more details, please visit https://www.astppbilling.org/addons/support-tickets/