VICIDial is a leading open source call center solution. There are many companies that use VICIDial to run their calling campaigns. The CRM (Customer Relationship Management) solution is used by businesses to store customer information and use the same to take important business decisions. The CRM system is also used to refer to the lead data during the live call to provide a better user experience. Generally, the call centers and companies use VICIDial and CRM systems as separate systems and switch back and forth between both of them. Elision Technolab LLP announced that the company will provide integration of VICIDial: Open Source Call Center Solution with the CRM system.

According to the shared details, the company has been offering CRM Call Center Integration services to its customers. The company has been integrating the CRM system with Dialshree, which is a proprietary call center software of the company. The company has now started offering the CRM integration in the VICIDial: Call Center Solution as well.

“We have one of the most advanced call center software. To make it even more powerful, we have been offering Call Center CRM integration services. We usually integrate any open source or third party CRM solution in the Dialshree: Call Center Software. We also provide VICIDial customization services. In fact, we have built many ready to use VICIDial add-ons. We have a team of VICIDial experts. Thus, we decided to empower the users of VICIDial as well. We have now launched the call center CRM integration service for VICIDial solution. It will benefit many call centers and companies that use VICIDial solution”, shared spokesperson of the company.

According to the shared details, the company can integrate any CRM solution with the VICIDial: Call Center Software. The spokesperson of the company shared a list of most popular CRM systems which are in use and often requested to get integrated with the call center solutions. The spokesperson of the company shared the list of top most CRM systems that can be integrated with the VICIDial: Call Center Solution.

• vTiger
• Zoho
• SuiteCRM
• SugarCRM
• And more

As per the shared details, once the VICIDial is integrated with the CRM system, the features of the VICIDial and CRM system can be accessed within a single solution. The users don’t need to switch between these two systems. Moreover, the data will also get updated automatically.

About Elision Technolab LLP

It is a VoIP company based in Ahmedabad, Gujarat, India. In India, it has a presence in Mumbai and Delhi as well. The company also has its branches in the USA and Mexico. The company offers a wide range of services and solutions in the VoIP industry and the call center solutions are their expertise. The call center CRM integration is one of the services offered by the company to call center software users. To know more, visit https://www.elisiontec.com/crm-callcenter-integration/