Elision Technolab LLP, also known as Elision, is a leading VoIP company. The company has been offering different IP telephony and related solutions. The VoIP development experts of the company announced that they have successfully integrated the IP PBX solution of Cisco with DialShree.

About DialShree

It is a proprietary call center solution of the company. This call center solution is furnished with all simple to advanced features of the best call center software. It also supports multiple communication channels such as voice calls, SMS, email, fax, etc. Thus, it is also available as an omnichannel contact center solution.

About Cisco PBX

It is an IP PBX solution manufactured by Cisco which is a leading technology company with big share in the IP telephony industry. This PBX solution is available for small businesses to large scaled businesses. It supports voice and video based solution remotely via a mobile phone or on-premises via an IP Phone.

About DialShree Cisco PBX Integration

The spokesperson of Elision has announced that the company has performed integration of DialShree: call center solution with the Cisco PBX solution. This integration is performed for one of the customers of the company. This integration is performed so this call center software and IP PBX solution can work as a streamlined solution. Many features can work in harmony. For example, a call attended by the call center agent via the DialShree: call center solution can be transferred to an extension registered in the Cisco PBX solution. Also, any call received to or dialed from an IP PBX extension can be transferred or forwarded to the DialShree: call center solution. It means a majority of the features of these solutions can function in harmony.
The company has already performed integration of these two solutions for a customer and the customer is taking the benefits from this integration. The company has announced to offer this integration service to other customers as well. As per the shared details, the company will provide integration of any IP PBX solution in the DialShree: call center software and it will provide integration of Cisco PBX solution with any call center solution such as VICIDial.

About Elision Technolab LLP

It is a renowned VoIP company. The company has its headquarter in Ahmedabad and operational offices in Delhi and Mumbai. The company also has a presence in Mexico and the USA. The company offers various unified communication solutions. The call center software is one of the solutions offered by the company. The VoIP experts of the company also offer different types of customizations and integration services in the call center solution developed by the company as well as in other call center solutions. To know more about its proprietary call center solution, please visit https://www.elisiontec.com/contact-center-solution