Elision Technologies Pvt. Ltd, more popularly known as Elision, announced the launch of the call center Twitter integration service. The company will provide integration of Twitter profiles into its proprietary call center solution, called, DialShree. The company will also provide this integration service to its hosted call center solution users.

As per the shared details, this integration service will be provided to all new and existing customers of Elision. The spokesperson of the company has shared a list of features available to the agents after integration of a Twitter profile into the call center solution offered by Elision:

• Manage multiple Twitter profiles
• Post a tweet
• Like a tweet
• Retweet from the same profile
• Retweet from sponsored and other profiles followed by this account
• Retweet to the account of an agent or a company handling the profile
• Check following and follower numbers
• Check the Twitter timeline

All these actions mentioned in the aforementioned list can be taken by an agent within the call center dialer. The agent does not need to go to Twitter.

“Twitter has been a widely used platform for many years. From sharing an opinion to asking for prompt customer support from a brand; Twitter is used heavily by consumers. Therefore, using Twitter to provide better customer support is necessary for any business that focuses on delivering delighting customer services. Adding another resource just to manage Twitter can be an added expense. To make it simplified and less expensive, we have now added Twitter as one of the communication channels offered in DialShree. DialShree is an omnichannel call center solution and Twitter is definitely an unavoidable communication channel. Thus, we have launched the call center Twitter integration service for our clients all across the globe,” Shared spokesperson of the company.

The spokesperson of Elision also shared a list of features available to managers using DialShree: call center solution, which is as below:

• Assign or remove Twitter profiles to be handled by a specific agent
• Making Twitter login mandatory or optional for agents
• Monitor activity logs of all Twitter profiles within call center dialer

As per the shared details, Elision will provide integration of multiple Twitter profiles into this call center dialer. It means if a call center is offering offshore customer care outsourcing services, it can manage more than one Twitter profile within a single window of call center dialer.

About Elision Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. It also has offices in Bangalore, Mumbai, and Delhi. The company has an international presence in the USA, Mexico, and the UK. For more than 12 years, Elision has been offering various services in different VoIP technologies and open source solutions. The company also offers different unified communication products. DialShree is one of the most popular products offered by Elision. To empower users of DialShree, the company offers various advanced integrations. Call center Twitter integration is one more service added for DialShree users. For more details, visit https://www.elisiontec.com/call-center-twitter-integration-service/