Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company. The company has announced that the company will offer call center CRM integration service for VICIDial. As per the announcement, the company will integrate any CRM (Customer Relationship Management) solution with VICIDial.

“We have been offering VICIDial customization services to our clients all across the globe for more than 12 years now. We have also developed some add-ons for this open source call center software. These add-ons are plug-and-play and anyone can simply integrate it in the VICIDial to use different functionalities, which are not available on it by default. We are now launching call center CRM integration service for VICIDial. It means we will integrate any customer relationship management solution with this open source call center software, so they can work in harmony”, shared spokesperson of the company.

As per the shared details, the company will provide integration of all different CRM solutions with VICIDial. Thus, the company will provide services such as:

• VICIDial vTiger integration
• VICIDial Zoho integration
• VICIDial Salesforce integration
• VICIDial SugarCRM integration
• VICIDial SuiteCRM integration
• And more

“Nowadays, customer experience is very much important and this is not a secret anymore. We all know, call centers focus on customer satisfaction and retention more than ever before. With the integration of the call center solution and CRM software, it is possible that agents can personalize their responses and increase their productivity. This further helps in speeding up call wrap-up time and more clients can be attended in less time. It also helps in increasing lead generation and sales. Thus, having first-hand information of the customer in front of an agent is vital”, shared spokesperson of the company.

He further added, “VICIDial is one of the most widely used call center solutions in the world. Thus, we offer call center CRM integration for this software. There are many CRM solutions, which are popular among businesses and call centers and there is not any standard one used everywhere. Thus, we will integrate whichever CRM system our clients use or prefer. The operations will be flawless and they can enjoy great outcomes.”

About VICIDial:

It is an open source call center solution. It has been used by call centers around the globe since 2007. It is a cloud based solution and allows the integration of multiple solutions and communication channels.

About Elision Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. It also has offices in the UK, the USA, and Mexico. The company has been benefiting its clients with its innovative solution and services for more than 12 years now. It offers various services for open source solutions, including, VICIDial. It offers different VICIDial customization services and now onwards it will offer integration of any CRM solution with this software. To know more about VICIDial services offered by the company, visit https://www.elisiontec.com/vicidial-goautodial-solution/