Elision Technologies Pvt. Ltd, more popularly known as Elision, announced to offer a hosted call center solution for collection agencies. This is a cloud call center solution, which will be available as a rented solution for all small, medium, and large-scaled collection agencies and companies.

The company announced that along with this solution, the company will also offer additional services to the collection agencies based on their needs. Some of the key services announced by the company are briefed below:

CRM Integration

As per the announcement, Elision is going to offer call center CRM integration to collection agencies. The company will integrate any of the following CRM (Customer Relationship Management) solution into the hosted call center solution offered by the company:

• Zoho
• SuiteCRM
• vTiger
• SugarCRM
• Salesforce

Communication channel integration

The spokesperson of the company announced that collection agencies can also use an omnichannel call center solution as a hosted system. The company will offer integration of diversified communication channels in the call center software such as:

• WhatsApp
• Facebook
• Twitter
• SMS
• Email
• Fax
• Video call
• Live chat
Add-on integration

Elision announced the launch of various add-ons for collection agencies, which will be integrated into the hosted call center software to empower collection agencies:

• Sticky agent
• Agent screen capture
• Advanced call recording
• Word spotting in the recordings
• Remote agent
• SMS broadcasting
• Voice broadcasting

“We have developed an advanced call center solution for collection agencies. This solution has value-added features and modules to automate the routine tasks of collection agents. For example, our call center software will skip all leads, which have already paid the EMIs. This will save a lot of time from the filtering list or agitating customers who have already paid the fees. We have made this solution hosted along with the standard buying model. The intention of making it a hosted solution is to let more collection companies use it in their favor and that also at affordable rates”, shared the spokesperson of the company.

The company also announced that this software will have all features of an advanced call center software solution. This solution will be available in different packages. The collection agencies can choose any of the packages and choose to opt for integration or other offered services as well.

About Elision Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. The company also has offices in Mumbai, Bangalore, and Delhi. The international presence of the company is in the USA, Mexico, and the UK. For more than 13 years, the company has been offering various VoIP development and related services as well as VoIP solutions. Call center solution is one of the most popular software of the company. Recently, the company has launched a hosted call center solution along with collection agency related features. To know more about this software, please visit https://www.elisiontec.com/collection-module/