Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company. The company has recently launched the call center services for its global customers in addition to the call center software, which it has been offering for more than a decade. Recently, the spokesperson of Elision announced to offer various add-ons to call center service users of the company.

“Our call center service is offering access to complete contact center suite. Of course, it is an omnichannel call center solution and it has all advanced features one needs to run inbound, outbound, or blended campaigns. Additionally, we are happy to launch add-ons for our call center service users. These add-ons are built to benefit customers with added features. They can choose which add-ons they need and pay for its usage”, shared spokesperson of the company.

The spokesperson of the company also shared brief details on each add-on launched by the company for its call center service users:

SMS Broadcasting: It lets users of call center services offered by Elision to send an SMS to all customers or leads they have on the list.

Voice Broadcasting: It sends a voice call with a voice message to all leads. It can be used to inform customers or leads about a new offer or change. It can also be used to collect information from the customer by integrating an IVR in the voice message.

Agent Screen Capture: It adds a supervisor feature for supervisors. It takes a screenshot of the agents’ screen at a predefined interval and sends it to the concerned person.

Call Recording: Call center service users have a call recording feature by default in the offered contact center suite. These add-ons provide more features and control over voice logging.

Word Spotting from Call Recordings: This add-on is useful to spot a word in all files of call recording. It can find all call recordings that have used a specific word in the conversation.

IT Help Desk Ticketing: A complete IT help desk support ticketing solution gets integrated with the call center software. It is useful for all technical support provider call centers.

IP PBX: Elision has developed a comprehensive add-on, which offers major features of an IP PBX solution. By integrating this add-on with the software, call center service users can take advantage of the call center solution and IP PBX software within a single system.

Text to Speech (TTS): This add-on converts a written text into a voice prompt.

Data Verification: It verifies the truthfulness of email addresses and phone numbers.

As per the shared details, the call center service users can buy one or more add-ons as per their needs and can also remove if not needed anymore.

About Elision Technologies Pvt. Ltd

It is a leading IT company based in India. It offers call center services with advanced features and affordable rates. To know more, visit https://www.elisiontec.com/cloud-call-center-service-saas/