eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, announced that Brett Shockley has joined its board of directors, effective January 12, 2015. Mr. Shockley is a serial entrepreneur and senior business executive, known for growing startups and driving transformational change in established businesses.

Ashu Roy, eGain’s CEO, said, “We are delighted to welcome Brett to our Board. He brings a unique perspective that combines deep technology awareness, entrepreneurial instincts, and a wealth of business experience. He will guide us in building strategic partnerships and seeing beyond the bend in the digital transformation of contact centers.”
Mr. Shockley commented, “I am very excited to join the eGain Board. eGain is uniquely positioned to help enterprises easily engage their customers in an omnichannel world. I look forward to partnering with Ashu and his team.”

Mr. Shockley most recently served as Senior Vice President and Chief Technology Officer at Avaya, a leading global provider of next-generation business collaboration and communications solutions. At Avaya, he was responsible for Corporate Strategy and Development (including mergers and acquisitions), Emerging Products, and Avaya Labs Research. Prior to Avaya, he founded Spanlink Communications and Calabrio, both innovative providers of contact center technology and services. He has also served as VP and General Manager of the Customer Contact Business unit at Cisco Systems.

About eGain
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit http://www.egain.com/company/investors/

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).