New Delhi, April 8, 2020/PRNewsWire/ -- Knowlarity being one of Asia's leading cloud telephony solution providers has enabled organizations with a smooth transition of their customer support teams to cloud telephony solutions to enable business continuity.

To overcome the ongoing COVID 19 crisis, businesses while ensuring safety of their employees are encouraging them to work from home, and have embraced cloud telephony solutions.

In recent days, Knowlarity has enabled various industries with remote working solutions. Sectors like Banking, Financial Services and Insurance, Real Estate, Ecommerce, Logistics, Education and many more have gained uninterrupted communication. Using Knowlarity’s telephony solutions, these businesses have quickly transferred their customer call centres to cloud based contact centres within a day. The flexibility of cloud telephony has powered these businesses to move their traditional workstation to a distributed contact centre.

DTDC, one of India’s largest courier/logistics companies, wanted to move their physical call center to cloud to allow their agents to work from the safety of their homes. The logistics company has enabled their customer support operations on cloud via Click to Call Solution within 24 hours. With Knowlarity’s ability to serve in such a short span of time, DTDC was able to power its customer support & sales team to work remotely. This has enabled them to continue business as usual to help with their customer queries and much more. An ecommerce company moved to cloud by enabling their 2000 member customer support team to work remotely. At the same time, an education company transferred their existing work model to a cloud based model. This allowed them to acquire customers via registrations with the click to call feature supported by their staff working from various remote locations. While a stock brokerage firm has powered their customer support operations working from homes to handle all customer concerns. Enabling seamless connectivity prepares the workforce to adapt to the changing dynamics in any scenario. Knowlarity has the ability to ensure reliability and seamless operation via cloud based services to empower the business continuity planning of an organisation.

If anything, this outbreak has made us realise that it’s time for organisations to move to a model which incorporates remote working, making their workplaces a lot more flexible. An ongoing business continuity plan which ensures that unexpected events like this don’t interrupt service levels will have to incorporate a shift towards digital platforms. Knowlarity has successfully portrayed that it has the ability to be part of this paradigm shift and continue empowering organizations with virtual working solutions.

About Knowlarity:

Knowlarity can enable automated communication by allowing operators to work online via Cloud. It allows businesses to work on an effective communication network via cloud solutions such as Click to call, number masking, multi-level IVR system, Toll free no, progressive dialer and more. Knowlarity has the ability to empower your teams with virtual working solutions to survive in the longer run. For more information, please visit https://www.knowlarity.com.