Businesses have to be strategic on how they use technology and solutions. Nowadays, IT systems are integral to the success of businesses. Some companies prefer to keep their IT strategy in-house where they employ their own set of specialists who can handle specific tasks within the organization. However, an emerging solution nowadays for a more reliable IT strategy is managed services. With managed services, companies can offload particular IT operations to a preferred service provider. The managed services provider will then handle the responsibility of managing, monitoring and resolving issues on various IT functions and systems instead of the company itself.

Roles of managed services providers
Since they cover an entire spectrum of services typically of IT systems, the managed services solutions would normally include patch management, alerts, security services, data backup, system recovery and services for a wide variety of technologies and hardware such as servers, laptops, desktops, networks, storage systems, and even applications. In the simplest sense, the role of the managed services provider is to lighten up the load by allowing the company to carry on with particular tasks while specialists do the roles that were expected of them. Ideally, their services should be able to reduce interruptions due to IT problems and troubleshoot issues that would take tons of time to resolve alone.

Service plans
It is common to find companies offering managed services per subscription. Each company will also have different solutions and unique packages that they offer and pricing solutions will also vary depending on the scale of the work, the size of the company and the amount of responsibilities asked from the company. In certain aspects, customer service is offered onsite. The most common offerings of managed services would include monitoring to notify any problems, resolve and record them efficiently. It all depends on how the company perceives the need for additional IT support. In certain cases, companies require a full scale support to cover everything the client needs.

Does your company need managed services?
Nowadays, having solid IT strategy could ensure a smooth sailing business experience. Especially for businesses that could be dependent on data, computers and the internet, the role of a solid IT strategy can minimize problems considerably. As the IT demand increases and as companies start to go bigger, the IT risks and costs begin to reveal themselves. Problems could arise and this could hold back the growth of a business. IT should never be an afterthought since it is nowadays, a driving force for many small, medium scale and large scale businesses.

Simple tasks like backups, updating, patching or even maintaining computer systems and security applications could spell disaster. Do not settle with doing tasks that you cannot commit. Investing on managed services can be a great investment if they could help you alleviate much of the concerns, worries and responsibilities in improving the business. By allowing you to focus on your tasks and having the IT strategy firmly planted, small companies in particular can enjoy seeking more unique ways to improve services and increase efficiency.


Optimize your IT strategy http://www.hcltech.com/enterprise-transformation-services/it-strategy-0 with the right solutions provider. We, being a global IT company offer managed services http://www.hcltech.com/servers-and-storage/managed-services to improve IT management of small and medium scale companies. Contact us and find out how we can be of service to you.