News Provided by:
Cyntra
Noida, Uttar Pradesh
31 November 2020
Website: https://cyntra.ai/
[email protected]

Breez—Cyntra’s self-ordering kiosk for QSR, Spearheads Wendy’s Operational Transformation

In a significant development, global fast-food chain Wendy's partnered with Cyntra to revolutionize their business operations and drive growth. Faced with intense competition in the Quick Service Restaurant (QSR) industry, Wendy's sought innovative solutions, including Breez, a self-ordering kiosk for QSR, to optimize its retail operations and deliver exceptional customer experiences.

Wendy's was grappling with several challenges, including long customer queues, inefficient order management, limited backend analytics, and suboptimal processes across their restaurants. To address these issues, Wendy's turned to Cyntra, a leader in advanced retail technology solutions, including AI-powered voice recognition and Radio Frequency Identification (RFID) tech.

Cyntra provided a comprehensive suite of solutions tailored to Wendy's unique restaurant needs. These cutting-edge solutions transformed Wendy's workflow and improved quick service operations’ efficiency. Most of all, Wendy’s customer experience was increased manifold, thanks to Breez’s “30-second checkout” feature. The following are the solutions Cyntra applied to solve Wendy’s problems:



Order Management System

Cyntra successfully implemented a comprehensive order management system that efficiently streamlined the entire ordering process. This system improved accuracy, reduced wait times, and enhanced overall operational efficiency from order placement to fulfillment.



Self-Service Kiosk

Cyntra's self-ordering kiosk provided Wendy's customers with the convenience of independently placing orders without requiring assistance. Featuring user-friendly interfaces and touchscreens, these kiosks allowed customers to access and navigate through various options or services effortlessly. Additionally, the kiosk included a loyalty program module.



Ghost Kitchen

Wendy's established ghost kitchens with Cyntra’s help, specifically to cater to food delivery in remote locations. Operating from centralized facilities, these kitchens significantly expanded food delivery coverage.



Astra's Real-time Analytics

With access to Cyntra's powerful real-time analytics platform, Wendy's gained the ability to monitor and analyze sales, inventory, and customer data in real time. This invaluable data empowered Wendy's to make well-informed decisions, optimize their menu offerings, and improve operational processes.

Integrations

Cyntra seamlessly integrated their retail tech solutions into Wendy's existing infrastructure, ensuring minimal disruption to their operations. This integration facilitated smooth data flow, centralized reporting, and enhanced operational visibility across all Wendy's restaurants.

Cyntra and Wendy's partnership yielded significant results. Wendy's witnessed streamlined order management, faster and more accurate orders through the self-ordering kiosk for QSR, increased revenue and cost savings, data-driven decision-making, and improved operational efficiency.

For more information about how Cyntra's advanced retail technology solutions, including self-ordering kiosk for QSR, optimized Wendy’s retail functionalities and improved its growth potential, you can read this case study.

About Cyntra

Cyntra is a leading provider of advanced retail technology solutions, including self-ordering kiosk for QSR, called Breez, enhanced with AI-powered voice recognition technology. Breez offers

They offer a comprehensive suite of solutions tailored to the unique needs of businesses in various industries. Their mission is to help businesses overcome operational challenges, elevate their operations, and drive business growth.

Cyntra is a highly regarded cloud-based retail tech firm known for streamlining operations, boosting sales efficiency, and enabling data-driven decision-making. Their suite of applications offers powerful features tailored to meet diverse business needs.

At the core of Cyntra's suite is Breez, an AI-powered self-service kiosk revolutionizing retail checkout processes. Breez integrates RFID technology, conversational AI, and smart face scan features for lightning-fast "30-second checkouts." It enhances sales, collects valuable customer data, and provides real-time analytics. The plug-n-play setup ensures easy implementation, and with excellent customer support, it's a scalable and affordable solution.

Cyntra's fully integrated platform supports multiple channels, providing a seamless and unified transactional experience across in-store, online, and mobile channels. Leap, their POS system, consolidates all sales activities and offers real-time visibility into sales data for accurate inventory tracking and improved order management.

The platform's comprehensive inventory management system helps businesses efficiently monitor and control their inventory levels. It forecasts demand and automates replenishment processes, optimizing stock levels, reducing stockouts, and ensuring timely order fulfillment. Valuable insights into inventory trends empower informed decisions on product assortment and pricing strategies.

Swift, Cyntra's mobile POS device, prioritizes speed, flexibility, and efficiency in transactions. Accepting payments becomes simplified, freeing customers from long queues. Its compact and portable design makes it a suitable replacement for traditional POS systems, catering to businesses of all sizes.

Astra, Cyntra's reports and analytics module empowers businesses with actionable insights for growth and profitability. Customizable reports cover sales performance, inventory levels, and customer behavior. Advanced algorithms unveil hidden patterns, providing predictive and prescriptive analytics to stay ahead of the competition.

In conclusion, Cyntra's comprehensive cloud-based suite addresses unique challenges faced by retailers and restaurants. Their applications, like advanced POS architecture, robust inventory management, efficient purchasing, powerful reporting and analytics, AI-powered checkout, plug-and-play system, and RFID technology, optimize operations and deliver exceptional customer experiences. With a user-friendly approach, Cyntra continues to empower retail and restaurant businesses, enabling operational excellence and success in today's competitive landscape.

Contact

For more information on Cyntra or to book a demonstration of Breez, the self-service kiosk for QSRs, you can schedule a call here.