Largely, dock levellers and dock shelters are reliable and function well on a daily basis, but there are occasions when sudden issues occur. For example, your dock leveller gearbox may have malfunctioned or there could be a rip in your dock shelter. Whatever the issue, we can send a member of our team to fix the problem.

Time is crucial when your loading bay is non-functional as it could result in loss of revenue and rising costs for your business. To limit this risk, our professionals at BGS will send an engineer to your site as swiftly as possible.

In fact, we operate a 24-hour emergency callout service, which includes the following features:

Guaranteed 4 Hour Response Time
Strategically Placed Depots Across the UK
First-Class Engineers
Relevant Tools and Equipment
We possess a fleet of vehicles that are equipped with trade critical parts and equipment designed to complete a first-time fix.

If for some reason we cannot fix the issue on the initial attempt, we will complete a full overhaul of the dock leveller and return the next day to complete the repair.

Rest assured that we endeavour to get your systems operational within 24 hours. If your dock shelters are pierced, temperature changes can damage the goods inside. Our engineers, though, will be able to implement a patch system that controls the temperature.