Trending Needs For Service Desk Support
What are the popular notions you’ll witness in the coming year?
What do decorative designs, fashion and service desk solutions have in common with each other? This might be a mindboggling question but surely is something to ponder on. However, what deserves even a greater level of attention is the fact that all three of these fields has constantly changing trends. At Bell Integration, their focus is on providing exceptional IT service desk solutions and therefore they ensure that they stay at the edge of the field. As they are always in the lead where things are happening, they could enlighten us on what to expect when it comes to IT service desk solutions.
“There are several trends we expect to witness in the coming year and the most prominent of them all is a greater demand for efficiency. As Covid-19 resulted in many businesses losing a substantial part of their revenue, there is a much greater need for efficiency without increasing the costs involved in running an IT service desk,” says Dave Leyland, the director of solutions located at the CTO office of Bell Integration.
Leyland also highlights the fact that the employee experience is outstanding. Another ripple effect of the pandemic is that employees need to maximize productivity and there you would need effective IT service desks in place.
The next trend is the result of a combination of factors. The one is that AI is advancing at a rapid rate and that we can enjoy far more practical solutions from this and the other is the increased pressure for efficiency on these service desks. The solution that results from this is that AI is playing a much larger role in the operations of IT service desks. This trend allows for far many tasks to get delegated towards IT solutions and advanced and effective tech stacks.
The value of AI in reducing the need for people to take care of tasks that AI can do better ensures greater effectivity on these service desks and it takes care to cut the costs of running these stations cost-effectively.
“The increased use of AI also contributes to lessening the pressure on the people running these stations. It is a widely known fact in the industry that IT service desk staff is under severe pressure and the solutions of the future should bring relief to this stress, increasing employee wellbeing in the workplace,” Leyland concludes about what to expect regarding service desk in the year to come.
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The core of our business is to offer outstanding IT services and consultancy to help our clients to overcome the obstacles in their way to success. But we also offer more, we are a company where our staff is both pushed and supported to achieve their highest levels of success, a place where we value our staff and appreciate their contribution in steering our team to grow and excel. Throughout, our values guide us forward. Values such as honesty, integrity, transparency and being always agile and responsive. Visit our website at http://www.bell-integration.com/ or contact us directly and explore how our team can help you to achieve greater success.