Cost is a prominent factor when establishing any new business. SMEs usually struggle with capital generation when setting themselves up and an efficient communication channel is usually the last priority for them. However, most enterprises derive great benefit when they have a DID system in place as they can connect their employees and customers without depending on bulky hardware equipment. According to the annual TeleGeography Report and Database, international voice revenues are on the high with more than 5 billion monthly global OTT users. In the year 2019, the international OTT voice traffic reached 1 trillion minutes, compared to just 432 billion minutes of international carrier traffic. Let’s discuss what DID services or inbound VoIP services are and how they are easing the operational hassles for SMEs.