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“Could you describe Customer Engagement in a few words? Probably two different organizations you can likely tell which one has it and which not but customer engagement services is an important business driver for you, so try we must. One way of defining it is to say that Customer Engagement is that relationship a company has with its customers that transcends the sales transaction. It's an emotional bond whereby the customer demonstrates a real concerned to see the company do well in preference to others, and is prepared to assist in that process”, said one of the employees of this company.

“When a customer is satisfied then you know your company has done its job but you know nothing more. What was promised was delivered, job done. But no relationship has been built. With delight your company has delivered greater value than was expected so exceeding expectations. As normally measured loyalty is defined in terms of repeat purchase patterns. Again, the relationship element can be missing, or poorly developed without customer engagement services”, said another employee of this company.

To know more about customer engagement services, you can visit their website today…