Ready to Move to Commercial Office Space, Furnished Office Space, Industrial Building, Call Center Seats for Lease in Udyog Vihar, MG Road, GOLF Course Road, IT Park Gurgaon. Please call our Property or Corporate Leasing Consultant for any commercial or residential requirement.

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Office space for call center , BPO , KPO ,MNC & IT companies in Gurgaon. State of the Art Infrastructure, 24/7 Operations, In house Strong IT / Tech
support, Predictive Dialer - Features like Call Barging, Conferencing, Answering Machine detection, Recording, Logging and excellent analytical
reports. IPLC Connectivity, Activity Monitoring Software to track the usage
of the PC by the agent allowing you to see which applications they are
actively using, which sites they are visiting and what they are typing. You
can block some sites/applications as per your policy to avoid staff wasting
time, individual Email accounts for all agents if required. In-house System
Engineers / IT Support staff for managing campaigns, Leads Management,
assigning calls, providing daily / weekly / monthly reports, call recordings,
etc.

The technical specifications of the same are as under:
Technology & Telecom Specifications
Telecom Specifications:
We provide multiple dedicated, high-speed, fiber optics communication links for servicing its international clients. A brief on the installed infrastructure is given below:

1. Voice: Multiple high-speed fiber optic link from different vendors for voice channels Dedicated Channels on two IPLC E1 links, with one landing in NY taking the Atlantic route and the other landing in LA crossing the Pacific. Third level of backup over 3 uncompressed VCIPLC E1s landing in and dialing out of Singapore.

2. Data: Dedicated 8 mbps of Internet bandwidth through multiple service providers on self-healing ring topology circuits.

Service Provider 1 ? 4 mbps

Service Provider 2 ? 2 mbps

Service Provider 3 ? 2 mbps

3. Local Area Network: ? Tyco certified Ethernet Network terminated on CISCO

routers & Nortel switches.

4. Database & Application Servers: High-end Dual Processor RAID 5 enabled servers sourced from Hewlett Packard and Dell.

5. Personal Computers: Dell Core2Duo & Hewlett Packard Pentium IV Desktops with 17" Flat Screen Monitors.

6. Printing: High end Hewlett Packard Networked Laser Printers.

7. Telecom: State of the art ACD, IVR, Voice Recording infrastructure &

Predictive dialer for contact center from Aspect Communications (erstwhile

Concerto Software)

ACD ? Spectrum from Rockwell stable fully equipped to handle 338 agents &

supervisors

IVR ? Concerto Proprietary Hardware Box

Voice Recording ? Concerto Proprietary Hardware Box (60% of installed

capacity) ? Nortel Symposium with Call Pilot

Predictive Dialer ? Ensemble Pro, one of the leading new generation dialers

in the world.

8. Firewall ? The entire WAN & LAN infrastructure is protected with CISCO ASA

firewall. Bandwidth Management ? Internet bandwidth is optimized using a

Cyberoam Bandwidth Manager.

9. Power Supply: Guaranteed power supply through 100% captive power

generation apart from public power supply

10. Power Backup: Uninterrupted Power Supply through multiple redundant Liebert Emerson Network Power UPS.

Premise Security: We guarantee protection of our client's data, intellectual property or trade secrets. Our policy is to limit access to sensitive client information to employees on a need to know. When requested by our clients, our employees will sign non-disclosure documents to further ensure the protection of client information. 24-hour manned security ensures limited access to authorized personnel. Magnetic stripped entry cards restrict area access. Also, our computers / servers are protected with firewalls and passwords to prevent unauthorized access to sensitive client information.

Network Security: We recognize the need to provide a completely secure
environment in its Centers and maintain the confidentiality of the client
business, their applications and data. Some of the measures employed are:

Each project has designated project areas, hardware, software, servers etc.
with access to only authorized project personnel. UTM firewalls exist along
the line for secured transmission and access Maintenance work is typically
done by secure remote connectivity to client systems. No installation of any
hardware or software takes place without proper authorization from the
project manager in-charge.

The price quoted is for leasing a full functional call center station with EPRO dialer integration and internet connectivity for an 8 hour shift for 6 days a week. The rate also includes use of shared facilities.