http://www.marketsandmarkets.com/Market-Reports/speech-analytics-market-17297779.html

The report “Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)” defines and segments the speech analytics market into various sub-segments with an in-depth analysis and forecasting of revenues. It also identifies the drivers and restraints for this market with the insights on trends, opportunities, and challenges.Speech analytics, also known as audio mining, is used to spot and analyze spoken words which bring structure to interactions and reveal the information buried in customer contact center. It includes elements of automatic speech recognition where identities of spoken words are determined. This technology is used to extract important business intelligence material which is used to relate it to strategy, product, process, operational issues, and contact center agent performance. All this information helps to give an insight regarding what customers or clients actually think about their company, which in turn will help the enterprise to react quickly in favor of their working structure.