Remote Infrastructure Management (RIM) and end user computing are two of the best processes to manage IT infrastructure and customers respectively. Thanks to the advanced technology that is available today it is not at all difficult to manage both of these without any hassles. And there are enough professional providers of these services to enable you to manage your IT infrastructure, your employees, your customers and in the end, your business.

Remote Infrastructure Management encapsulates the overall management of your business IT infrastructure from a remote location. While most people think that RIM is just about managing desktops, laptops and servers you would be surprised to know that it covers a lot many other things. Apart from workstation management it can also manage your IT helpdesk, your IT applications, your IT storage and your IT security. And you don’t need someone from the partner’s side to occupy space in your office to do the job. They could be sitting in the other corner of the globe and yet manage the entire show effortlessly.

End user computing is also a highly useful application where some of your non-tech savvy employees can use technology to create various applications. This form of computing may involve clicking some buttons or writing some scripts in a controlled environment. There are many professional IT companies that offer a full lifecycle of end user computing. This lifecycle could include managing your company’s service desk or managing your clients through application management services or through various support offerings. It could also include the management of your IT assets. And it definitely includes infrastructure application and messaging and collaboration services.

As far as choosing your IT partner for remote infrastructure management and end user computing is concerned you could follow a systematic process that you could name as your IT support checklist. The first item in the checklist should be short listing. Here you use recommendations and your own experiences to shortlist some of the IT companies you would like to work with. The next item in the checklist should include going through the credentials of the shortlisted IT companies.

As you start communicating with these shortlisted IT companies you should go through their organizational structure and the various services they offer. While looking at the organizational structure you should look at the approval matrixes and the escalation matrixes. Also see whether someone would be assigned to manage your relationship with them. Now you should be able to shorten your list to a couple of companies. Ask them to send in their proposals and look at the cost element. This should help you choose your partner for remote infrastructure management and end user computing.

You cannot take a chance with remote infrastructure management and end user computing because they are so critical for your business. This is why there should be high emphasis on choosing your partner. India could be a very good location to find your partner because of the high quality work that you will get within your budget.
More information and viable solutions on remote infrastructure management http://www.hcltech.com/it-infrastructure-management/remote-infrastructure-management and end user computing http://www.hcltech.com/it-infrastructure-management/end-user-computing is available on our site so we will wait for your visit.