The value of returned products from online purchases in the UK is forecast to grow by over 50% between 2014-2019. While the growth of online shopping is a key driver of this, retailers’ investment in offering free and easy returns via multiple methods has also aided growth as shoppers opt to make multiple purchases knowing they can return easily.
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Clothing & footwear returns are significantly higher than in any other sector – almost three times the size of electricals. Fit and sizing remain the key reasons for customer returns, despite retailer investment in improving images and product information. Virtual fitting room technology is a must to give shoppers the confidence to buy.
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Table of content:
1) Overview
2) Outlook
3) Market Summary and Forecast
4) Trends
5) Sector Analysis
6) Methodology
7) Appendix
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