On this occasion, AC InfoSoft announced the launch of a call center solution for small and medium businesses (SMBs). The company announced to offer this software with a minimum of 5 seats. This solution will support incoming and outgoing campaigns as well as blended campaigns.

The company announced that it is a license-based solution, which means customers of AC InfoSoft will own the license and all benefits related to that.

According to the shared details, the company has defined a flexible payment model and affordable cost for these solutions. It means the customers of the company will leverage multiple cost benefits by using this software.

The company announced the list of features available in this call center software solution, which is as below:
• Dashboards
• Live dashboards
• Live system statistics
• Predictive dialer
• Preview dialer
• Progressive dialer
• Auto dialer
• Manual dialer
• Advanced call distribution
• Skill-based call routing
• Sticky agent
• Call mute and un-mute
• Blind call transfer
• Attended call transfer
• Call forwarding
• Ring group
• Call script
• Reports
• And many more

The company announced that this call center solution will be available in different packages. The small and medium businesses can choose the package based on the features they require to run different campaigns. Even the basic plan of this contact center dialer has a wide array of features to offer to the SMBs.
According to the shared details, the basic plan cost will include the cost of the following:

• License fees for the number of seats
• Call center software installation
• Training to use the software
• Free support for predefined weeks; minimum 2 months

The company announced that this software is very flexible, which is why any open-source or third-party APIs or software can be integrated into this call center dialer. It supports the integration of all different communication channels such as:

• Video call
• Screen sharing
• WhatsApp
• Email
• SMS
• Social media profiles or pages
• Fax

The phone call is the default communication channel available with the launched call center solution for SMBs. The businesses can choose to add one or more communication channels into the system to use omnichannel or multichannel contact center software. Along with the communication channels, call center software development experts of AC InfoSoft will offer integration of solutions like help desk ticketing, CRM (Customer Relationship Management) solution, IP PBX software, human resource management (HRM) solution, etc.
The company announced the VoIP experts of the company also offer high availability solution set up to help customers use this call center dialer with 99.99% availability.

About AC InfoSoft

AC InfoSoft is a leading VoIP development company. The company offers VoIP development services to cater to the global needs of businesses that want a 100% white label solution with complete ownership and access to the code. The company also has some developed VoIP products to offer to its customers. Call center software for SMB is one of the solutions offered by the company. Visit https://www.acinfosoft.com/ac-call-center-solution/ to explore more details about this solution.