iNextrix Announced to Offer Intelligent Call Center Solution with Added Smart Features


Posted October 24, 2019 by voipexpertdevs

iNextrix Technologies announced to offer intelligent call center software, iCallify, with additional smart features to its global customers.

 
iNextrix Technologies Pvt. Ltd, more commonly known as iNextrix Technologies, is a leading IT company. The company offers innovative services and solutions. iCallify is one of the most innovative and in-demand products of the company as it is an intelligent call center software. The spokesperson of the company announced in the recent event that the company will provide smart features to its users.

“Our intelligent call center software is in use for a few months and we are getting an amazing response from our customers who are widespread all across the world. We strive to provide the best and most competitive call center solution to our customers. Thus, we have added smart features in this intelligent call center software”, shared spokesperson of iNextrix Technologies Pvt. Ltd.

The company shared that this intelligent call center software has a wide array of features in it which are labeled as the features available in the standard call center software. However, those are furnished with smart functionalities and smart features.

The spokesperson of the company shared the list of key features available in this intelligent call center software which is listed below:

• Web phone
• Call script
• Internal chat
• Chat queue
• Chat transfer
• External chat
• Voice calling
• IVRs
• Soundboard Avatars
• Power dialer
• Auto dialer
• Predictive dialer
• Manual dialer
• Progressive dialer
• Preview dialer
• Round robin call routing
• Sticky agent
• Route calls to the agent that has handled the fewest calls
• Ring group
• Call transfer
• Call forwarding
• Least talk time call routing
• Voicemail
• Advanced call routing
• Call park and pickup
• Live call view
• Live dashboards
• CDR (Call Detail Reports)
• And more

The spokesperson of the company shared that the intelligent call center software is developed to provide all required features to agents so they can perform better. It focuses to increase productivity and save time. This helps in improving performance and increasing customer
satisfaction.
The spokesperson of the company shared that the company is working on adding more and more features in this call center software so the companies that use it can gain competitive benefits and increase their business.

About iNextrix Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. The company has been catering to its customers since 2010. The company offers trending development services such as wearable app development, augmented reality app development, etc. The company also offers different ready to use products and SaaS services to its customers such as white label mobile SIP dialer app, white label PC dialer software, live call monitoring system, intelligent call center software, etc. One of the most in-demand offerings of the company is intelligent call center software. To know more details, please visit https://inextrix.com/icallify
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Contact Email [email protected]
Issued By iNextrix Technologies
Phone 315-898-1139
Country United States
Categories Software , Technology , Telecom
Tags iCallify , Intelligent call center software , Call Center Solution , call center software features
Last Updated October 24, 2019