iNextrix Technologies Pvt. Ltd is a leading IT company. The company had launched its intelligent call center software two months back. Today, the company launched its next version. This intelligent call center solution is known as iCallify and its version is labeled as Version 1.1.

As per the shared details, after the launch of this solution, the company has been receiving an amazing response from the prospects and customers. The spokesperson of the company has shared that multiple countries belonging to different industry verticals have started using their call center solution with all smart features.

The company has a dedicated research team that works to do thorough market research with an agenda to identify the top features and functional capabilities a call center software must have. The team also researches smart algorithms and predictive technology to identify the top trends and leverage those towards the benefit of their customers. The company also has a team of business analysts that coordinate closely with customers and team of business developers in iNextrix to identify customer experience. The business analysts of the company make sure to collect customer feedback to know what features of this intelligent call center software are most useful to them and which features are missing and needed by the customers. The company had received a feature list that should be developed for iCallify; and based on the priority and usability of these features, the VoIP development experts of the company have developed some of those features. The iCallify with original and new features is named as iCallify 1.1 or iCallify Version 1.1.

The spokesperson of the company shared a list of features available in iCallify Version 1.1:

• All features that were previously available in iCallify
• Customer chat
• Sticky agent
• Attended call transfer
• External group transfer
• External group dial
• External number dial
• Blind call transfer
• IVR call transfer
• Lead management
• Lead mapper
• Selection of the break code for the agent
• Email notification on the creation of the company
• Fraud detection
• Signup API for company creation
• Voicemail
• Agent profile customization with option to upload photo
• Selection of the break code for the agent
• Agent side reports
• Report of the agent breaks

As per the shared details all these mentioned features are now available in the call center solution of iNextrix and customers are allowed to use the same. The company has finished quality assurance process as well. The company will start offering this version from today.

About iNextrix Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. The company offers the best in the industry IT services and solution. The iCallify is an intelligent call center software developed by the company and it is ready to use. The company is actively upgrading this solution to gain competitive edge and to provide competitive edge to its customers. To know more about iCallify, visit https://inextrix.com/icallify