In the recent past, a renowned Indian IT company, iNextrix Technologies Pvt. Ltd, launched iCallify: Intelligent Call Center Software. The solution is a ready to use call center software, which is developed with usage of the smart technology. This solution is in production now and available as a ready to use platform. Recently, the spokesperson of the company added a new announcement in the chain of information coming about this intelligent call center software solution from the company.

As per the made announcement, iCallify is a multi tenant call center solution. It means it provides the facility of creating multiple instances of the call center software. Here, the instance can also be referred as a sub-account which can use an independent call center software account. Each sub-account can be controlled by the main admin.

The iCallify: Intelligent Call Center Software is furnished with a wide array of features. Below is the list of features available in the iCallify: Intelligent Call Center Solution:

• Account statistics
• Agent statistics
• Multiple live view dashboards
• Call park and pickup
• Call transfer
• Blind call transfer
• Attendant call transfer
• Whisper
• Barge-in
• 3-way conferencing
• Auto dialer
• Preview dialer
• Progressive dialer
• Manual dialer
• Predictive dialer
• Advanced call routing
• Least talk time call routing
• Fewest calls agent call routing
• Round robin based call routing
• Call recording and playback
• Live call script
• Soundboard Avatar
• Call Detail Logs (CDRs)
• Reports
• And more

The iCallify is available with annual and lifetime licenses and anyone can use it to run his call center business. The multi tenant support of this call center software makes it perfect for growing call centers which need a robust call center solution to support ongoing business growth. It connects different departments and branches with a centrally controlled system.

“We have designed and developed iCallify in a way that it can meet call center related needs of any company. From a very small company which needs a call center solution for telemarketing to a big scaled call center that has multiple branches worldwide can use the same call center solution. We have made it affordable as well. The features are segmented in a way that the business can increase their reach and success without getting much worried about infrastructure or expenses”, shared spokesperson of the company.

About iNextrix Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. The company offers all different types of IT services such as, VoIP solutions, mobile app development, web app development, graphics designing, SEO and more. The company has some VoIP based ready to use products. The company has launched its brand new product: iCallify. To know more about this intelligent call center software, visit https://inextrix.com/icallify