The global artificial intelligence (AI) in telecommunication market is anticipated to grow at a CAGR of 41.4% during the forecast period. AI is widely used in customer service and support, predictive maintenance, fraud detection and prevention, quality of service (QoS) management, IoT device management, and data analytics. In customer service and support, AI-driven chatbots and virtual assistants can handle routine customer inquiries, troubleshoot problems, and provide information. Predictive maintenance uses AI algorithms to predict when network equipment might fail or need maintenance. Fraud detection and prevention uses AI to identify fraudulent activities by analyzing call and usage patterns. QoS management uses AI to monitor and maintain QoS levels. IoT device management uses AI to manage and monitor the vast number of connected devices.

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Finally, data analytics uses AI to analyze vast amounts of data generated by networks and customers to provide insights for marketing, customer segmentation, and service improvement. Furthermore, the market’s growth is attributed to network optimization across the globe. AI is employed to enhance network efficiency, lower downtime, and ensure higher levels of service quality. In order to provide the optimal user experience, it can dynamically change resources and predict network problems. For instance, in May 2023, Infosys Ltd launched Infosys Topaz an artificial intelligence-first set of services, solutions and platforms using generative AI technologies.

Global Artificial Intelligence (AI) in Telecommunication Market Report Segment

By Component

Solution
Service

By Deployment Model

On-Premise
Cloud

By Technology

Machine Learning (ML)
Natural Language Processing (NLP)
Data Analytics
Others (AI-Enhanced Virtual Assistants, Reinforcement Learning, and Network Function Virtualization (NFV))

By Application

Customer Analytics
Network Security
Network Optimization
Self-Diagnostics
Virtual Assistance
Others(Data Traffic Forecasting, and Fraud Detection)

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AI in Telecommunication Market Report Segment by Region

North America          

United States
Canada

Europe

Germany
United Kingdom
France
Spain
Italy
Rest of Europe

Asia-Pacific   

China
Japan
India
Rest of Asia-Pacific

Rest of the World

Middle East & Africa
Latin America

Company Profiles

China Mobile Ltd.
Cisco Systems, Inc.
Google LLC
IBM Corp.
Infosys Ltd.
Intel Corp.
KT Corp.
Microsoft Corp.
Nokia Corp.
NTT Communications Corp.
Nuance Communications, Inc.

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