Paratransit provides shared-rides, door-to-door and transit feeder services for daily trips and non-emergency transport. In most cities, paratransit trips must be reserved one to two days in advance. Typically, reservations are made by telephone, although some cities provide web-based reservation systems. In most cities, same-day paratransit trips are unavailable. Passengers are assigned pickup times, typically with 30-minute windows; they must meet the vehicle within five minutes of arrival under penalty of marked as a “no-show”.

Reforming paratransit systems’ policy, management and operational models is urgent and essential. The systems are interfacing with aging, often inaccessible transit infrastructure, sitting on the cusp of a sharp increase in the elderly population in cities across the United States and facing dramatically rising costs.

A major paratransit fleet operator company in the U.S with large insurance clients has been facing these and many more issues in efficiently running their fleets to provide quality services to their riders. PikMe, a groundbreaking fleet utilization, and management platform came up to help them take care of the problems and help them run their fleet much more efficiently while saving a considerable amount of operational costs. PikMe has implemented its revolutionizing technology to improve, streamline and automate the fleet operators’ daily operations including customer onboarding, ride bookings and reservations, dispatch and routing; all while effectively improving the overall rider experience, asset utilization and decreasing the effective running cost for the fleet operator. https://pikme.io/