Running a call centre can be a very profitable business, especially these days that the demand for them has continuously been increasing for several years now. In order to further increase your profits as well as your reputation with potential clients, it is important that you keep training your employees to update their skills. But just as important is knowing where and how to find cheap but decent equipment that your company can use so that you can minimise your expenses without sacrificing quality.

Communications gadgets like telephones and headsets account for majority of the expenses of most call centres. After all, this business is focused on communicating with clients and customers from different parts of the world every single day. Therefore, it is very important that you have adequate equipment to efficiently facilitate this kind of communication.

It is also no secret that brand new communications equipments are quite expensive, which is why many call centre owners are now considering refurbished products when in need of replacement headsets. These recycled goods, along with reconditioned telephones, are a lot cheaper than brand new ones. It’s true that with every single device, only a handful of pounds is saved but when all their purchases add up, it will mean considerable saving for the company.

There is a very obvious concern when the replacement headsets are reconditioned goods, and that is the reliability and quality of these products. Unlike brand new devices that have never been used outside of the testing centres of the manufacturer, one will really have no idea just how much reconditioned telephones and headsets have been used prior to being repaired.

Some of them may have never been used at all and may have just had a few minor factory flaws, which could have been reason enough why they were returned or disposed of. Others may have been subjected to heavy use and may have been really worn out before being reconditioned. In any case, should this even be a concern for interested buyers of reconditioned telephones and headsets?

The answer to this depends on where you buy the gadget. If you are going to buy your replacement headsets and telephones from a company that provides a clear guarantee of having tested the product adequately before putting it out in the market, that the products have been repaired by competent professionals using original parts, that the consumable parts like the ear cushions and voice tubes are brand new, and that the device has been thoroughly cleaned and disinfected, then you will probably have nothing to worry about.

Nevertheless, you shouldn’t have very high expectations if your replacement headsets are not fresh from the factory, or when you buy reconditioned telephones instead of brand new ones. As mentioned, there is no telling how much these products have been used previously. No matter how well they have been repaired, the fact remains that they have already been used and are not brand new so you really have to keep your expectations reasonable.

Besides, with the significantly lower price of these products, which is sometimes up to 50% cheaper than the original retail price, you should be happy enough if you get to use them for half the lifespan of brand new items, although most refurbished products do last a lot longer than that.
For the broadest selection of high quality reconditioned telephones http://www.incomservicecentre.co.uk/about/ and headsets, visit our online store where you can have your pick of replacement headsets http://www.incomservicecentre.co.uk/refurbishments and other gadgets that will be most suitable for your company.