Boston, Massachusetts, USA – 20th – 21st November 2024 Conferenzia World is proud to present the Customer Service Experience Transformation Summit, an industry-leading event focused on transforming customer experiences and enhancing customer journeys. This dynamic CX Summit will bring together top industry professionals, thought leaders, and innovators to explore the latest trends, technologies, and strategies in customer experience (CX).

Taking place on 20th – 21st November 2024, this summit will delve into critical topics such as customer service optimization, digital transformation, and customer-centric strategies. The Customer Experience Summit aims to equip businesses with the tools they need to build seamless, memorable, and impactful customer journeys.

Participants will have the unique opportunity to engage with expert speakers, attend insightful panel discussions, and network with peers from various industries. Attendees will leave with actionable strategies to implement in their organizations, ensuring they remain competitive in an ever-evolving marketplace.

Topics of the summit include:

- Improving customer service through AI and automation
- Designing frictionless customer journeys
- Creating personalized and empathetic customer interactions
- Leveraging data to enhance the customer experience

Our goal is to provide companies with a roadmap to delivering superior customer experiences that drive loyalty and satisfaction, at Conferenzia World. This summit is designed to inspire and equip professionals with the knowledge and tools to elevate their customer service strategies.

Tricia Sada
Tushar Pandey
Kaitlyn (Kait) Tuson
Peter Laughter
Sean Albertson
Kaitlen Elmore


Whether you're a CX professional, customer service leader, or business executive, the Customer Journey Conference is an unmissable opportunity to stay ahead of the curve in today’s competitive landscape.