The global VOIP services market is expected to witness a surge in demand resulting from a growth in smart phone and tablet users over the forecast period. Additionally, increasing need for economical communication is expected to drive market growth. VOIP uses technologies such as voice over broadband and IP telephony. VOIP services are increasingly using protocols including RTP, IAX, SIP, H.323, and MGCP.
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VOIP services offer additional performance benefits at lower price and improved quality. Benefits such as efficient user control interface, mobile number portability, and service mobility are anticipated to contribute significantly to the VOIP services market. Technological advancements related to VOIP components such as end-user devices, media gateways, IP network controllers, and call processing servers coupled with increasing network speeds are further expected to drive the VOIP Services market. Rising demand for smart devices such as tablets and smart phones coupled with improving networking and data infrastructure are anticipated to drive the VOIP services market. Further, growing transitions to 3G and LTE due to increased data speed availability is anticipated to revamp the market growth.
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Increasing developments against net neutrality further leading to voice service overcharging may challenge market growth. Growing number of issues related to security such as packet sniffing to grab unencrypted traffic, increased dependence on local security, Denial of Service (DoS) attacks, Spam over Internet Telephony (SPIT) and eavesdropping using SipTap or VOMIT are anticipated to restrict market growth.
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VOIP services market is segmented by configuration, call type, and end use. VOIP services can be utilized for international and calling. Voice calling through IP offers lower charges as compared to traditional systems. VOIP services can be configured across computer to computer, phone to computer, and phone to phone. End-users include corporate as well as individual consumers. Asia Pacific is expected to grow considerably over the forecast period owing to increasing adoption of VOIP by service providers. Europe and North America may witness increase in demand due to well-established network infrastructure.
Key market players include 8 x 8 Inc, 3Com, Avaya Inc, Allworx Corporation, Cisco Systems Inc., Digium Inc., Covad Communication Group Inc., Facebook Inc., Junction Networks Inc., Pingtel Corporation, Skype Inc., Ring Central Inc., and Vonage Holdings Corporation.



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