Ecosmob, global VoIP technology innovators, announced the availability of Hotel IVR solutions and development services. The hotel IVR solution development is available directly for the hospitality industry and also for IT services as a white-labeled product so that they can expand the scope of revenues in their areas of operation.
Speaking on the occasion, the company’s VP said that they chose Asterisk IVR development since Asterisk, the open source platform, offers a host of customizable features and a relatively easy and therefore less expensive development path.
Asterisk IVR solution for hotels has a wealth of features. It can be configured to provide information about the hotel, availability of rooms, tariff, ability to reserve a room and pay for it and also know about location and amenities. The same IVR can be used by the hotel to send out voice broadcast to its guests. Guests can also enjoy facility such as wake up calls automated by them using the hotel IVR. They receive departure reminders and billing reminders. Hotels can integrate email, fax, and SMS in addition to voice mail and include an option to transfer the caller to a live agent if it is so desired.
He further stated that the company chose to focus on Asterisk IVR because it is open source. Further, the company has have experts with years of experience on the Asterisk Platform and are part of the global asterisk community. Including latest technologies is easy for the company and this translates to enhanced functionality and reduced costs for hotels.
Hotels need not deploy dedicated personnel and then train them. Hotel IVR by Asterisk virtually replaces a human being for most common tasks. In addition, there are extra features like text to speech conversion, call recording, multi-lingual support and database integration that make it a far superior option to a human attendant who can carry out more productive tasks.
Customers are not put on hold. They get precise and accurate information or are able to carry out tasks like booking a room without having to interact with an irritated sounding booking person. All such bookings are easily ported to the database and also retrieved should the client call again. Customer service improves tremendously as does the bottom line for hotels.
Hotels and hospitality industry, as well as third-party IT services providers, are welcome to get in touch with Ecosmob for hotel IVRs on 91 79 40054019, 1-303-997-3139, email [email protected]
or chat live on https://www.asteriskservice.com.