Ecosmob, a global leader in VoIP development, announced availability of asterisk based call center solution development for existing call centers worldwide as well as for startups. Speaking on the occasion, a senior official of the company said that it specializes in leveraging the features of open source Asterisk platform for call center solutions as well as blending in a measure of artificial intelligence, WebRTC and Kamailio to offer a superior product. “The days of traditional hardware intensive call center solutions are over but, at the same time, we also recognize the need of such users to make use of existing equipments along with updated modern software while also addressing needs of startups.”

Not every call center operates in the same way which is why Ecosmob offers custom call center development that results in a call center solutions that is lean in code, fast to operate and easy to use. At the core is Asterisk web agent that handles inbound and outbound call management. This is supported by rich features like call distribution and intelligent routing to the right agent, a manual and progressive dialer, automated scripts, IVR, direct inward dialing, extension, barge in, whisper and conferencing. Conferencing can be taken to a higher level with integration of WebRTC and Kamailio for load balancing according to the user setup and needs. Call reports and analytics are part of the package that gives clients business insights into their operations.

“Today’s call centers do not entirely rely on in-house employees. They may have employees who work in remote locations and our call center software can make provisions for easy mobile or remote integration in the development process,” he elaborated further. Customers, he said, do not just use one channel for communication. They may use social media, chat, email or SMS and today’s call centers must be fully equipped with omnichannel solutions that help them address customer issues that arrive by any channel.

Custom development means that Ecosmob experts can offer cloud based hosted solution that makes use of modern technology and minimizes use of legacy hardware, which is what startups will like. On the other hand, established call centers would like to continue use of their hardware but need revamped software that is aligned with contemporary practices. The company can satisfy both types of clients and even offer expert consultancy and guidance on which modules would suit their business model.

Ecosmob welcomes inquiries and they may be contacted by phone on 91-79-40054019 or 1-303-997-3139 or by email [email protected], website https://www.asteriskservice.com.
Source: https://www.prlog.org/12714420-ecosmob-announce-asterisk-call-center-solution-development.html