Platform for Lead generation via marketing campaigns on messengers like WhatsApp. Also Connects WhatsApp with existing CRM software/website of the company. WhatsApp messages (text, media or documents) from customers (along with customer details) are forwarded to your system real-time. Configurable web-API can connect with any in-house software. Its Web-dashboard helps view messages and Graphical analytics on customer behavior and marketing campaign trends etc.
Refer http://bagachat.com/message_integration.html for more details.

Suitable For:
1. Building/downloading Client database by conducting marketing campaigns, opinion polls, Consumer surveys
2. View graphical analytics on incoming messages – view trends etc. real-time
3. Connecting to in-house/3rd party CRM, app, website (simply by configuration)
4. Providing automated services, offers, discount coupons to customers as response, via automated SMS

BagAChat Customer Helpdesk : Dedicated Customer support helpdesk, if you don't have existing CRM/helpdesk solution in-house. It integrates messengers like WhatsApp with Freshdesk - a popular helpdesk system. On arrival of WhatsApp messages from customers- on company phone, helpdesk tickets get created in the system. All types of messages (text, Media, documents) are supported. Multiple service agents can attend to these tickets from any device using web login. Service effectiveness can be tracked via various reports. Refer http://bagachat.com/customer_helpdesk.html for more details.

Suitable For:
1. Handling Customer Support queries/complaints, documents collection
2. Providing support from any device, without need to monitor the support phone
3. Build/download customer database for future marketing purpose
4. Multi-agent handling of customer tickets with tracking of SLA/Service effectiveness

Its Features:
1. Handles all types of messages on WhatsApp (Text, Media, documents) real-time
2. Configurable Integration of WhatsApp with your in-house/3rd party CRM/helpdesk/website dashboards
3. No need to monitor the phone device. Data can be accessed from desktop or any other devices.
4. Provides analytics on inbound messages from customers
5. Data backed on secure cloud

Key Players:
Marketing agencies, Online stores, Customer service departments, Automated service providers
For detail use in industry, refer http://bagachat.com/#use

About Bag A Chat:
Bag A Chat (www.bagachat.com ) is a brand of Bitconnect Solutions. We develop cloud based software solutions which help businesses to productively use Instant Messengers for communication with customers, vendors and teams. Currently we provide software solutions helping Businesses to integrate Instant Messengers (like WhatsApp, Hike etc.) with their Business systems such as App/website backend, CRM, helpdesk or in-house systems.
Bitconnect Solutions is not associated with Whatsapp Inc. or Hike or any other instant Messengers and its affiliated companies. The Service is on the top of existing popular Messengers.

Contact Us:
Email [email protected]
Founders: Anand Desai ([email protected]) & Ujwal Joshi ([email protected] )