G-Plus Adapter was not available for USD MS Dynamics. Sensiple visualized this gap and built Genesys IWS plugin for Ms Dynamics USD. Genesys IWS plug-in is an ideal tool for companies that would like to integrate Genesys Workspace Desktop Edition with Microsoft Dynamics CRM Unified Service Desk.
The plug-in can be easily configured and customized. It is a pre-packaged solution for displaying, creating and populating Microsoft Dynamics USD entities associated with Genesys Workspace Desktop Edition (WDE).
Some of the prominent features of Genesys CTI Adapter are as follows:
• Automated screen pop up of customer information from Unified Service Desk for Ms Dynamics CRM
• Support for CTI call control functionality
• access to appropriate customer data in real time through the caller attached data
• Softphone controls, caller identification, screen population and offers Analytics for Agent Performance and other parameters
• Case Transfer: Agent can have the ability to transfer the call to the next available agent with all contextual information about the customer.

Our unique plugin expands the footprint of Genesys Interaction Workspace, allowing it to interact with the Ms Dynamics Unified Service Desktop and enhances agent productivity by providing screen pop, case transfer and click-to-dial functionality.
We believe our solution can greatly enhance customer experience, while reducing complex customization efforts.