Princeton, New Jersey, January 6, 2016:

Servion Global Solutions, a leading Customer Interaction Management specialist, will be showcasing its new omni-channel solutions at Enterprise Connect to be held during March 7-10 2016, at Gaylord Palms in Florida.

Servion will be presenting three solutions - ServCloud™, ServInsights and ServIntuit - at Booth number122. Powered by Cisco, ServCloud offers managed contact center-as-a-service and unified communication-as-a-service to connect business needs with customer interaction objectives. It empowers contact center agents to interact with customers across channels, and strives to improve agent performance and customer lifetime value through next-generation reporting and predictive analytics.

ServCloud includes a proprietary managed service platform to monitor hosted infrastructure in a cloud-ready environment. Through the ServCloud Portal, it helps manage operational and administrative requirements, and provides easy access to Servion’s broad range of customer experience solutions.

ServCloud’s operational and analytical performance can be enhanced by pairing it with ServInsights and ServIntuit.

ServIntuit is a customer experience platform that pre-empts customer intent and allows for intelligent call routing. It makes omnichannel customer interactions as simple as a few clicks.

ServInsights is an analytics platform that provides business and operational metrics, turning interaction data into customer intelligence.

Balakrishnan K, MD and CEO, said, “ServCloud is backed by 21 years of our customer interaction management expertise, 10 years of expertise in global managed services and key industry partnerships. We were one of the first companies to invest in both the public and private cloud. Nearly a decade ago, we launched the public cloud along with one of the largest telecom providers in the world. Today, powered by the Cisco HCS platform, we offer ServCloud to deliver on our vision to change the way customer service is delivered – from a reactive IVR-based approach to a predictive multichannel approach.”

Ashish Koul, SVP and GM, said, “We understand that digital is not ‘one size fits all’, and the ServCloud platform provides a flexible solution that can adapt to growing needs. When paired with our domain expertise, consulting-led approach and strategic focus on customer interaction management, ServCloud, ServIntuit and ServInsights allow us to elevate customer experience for all our clients. Whether inbound, outbound, e-mail, chat, mobile, social or analytics – we help brands engage customers in meaningful conversations in their preferred channel – anywhere and anytime.”

For more information on Servion, please visit http://www.servion.com.


About Servion

Servion specializes in Customer Experience Management (CEM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 600 organizations across more than 60 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability. For more information on Servion Global Solutions, please visit: http://www.servion.com