ServiceCheck provides [b]social media tracking[/b] services that allow businesses to follow customer opinion in real-time.
Atlanta, GA. - ServiceCheck, the standard for the customer service and feedback industry, provides its clients the ability to monitor customer sentiment through a number of channels and provides the information via [b]web reporting[/b]. Communication and customer service are two of the biggest challenges for businesses today, which is why ServiceCheck offers a number of solutions that keep its clients on top of employee and customer feedback interactions. ServiceCheck provides this information through an online reporting system that is available 24/7/365.
The [b]web reporting[/b] system developed by ServiceCheck collects data from a number of sources, including [b]social media tracking[/b], customer comments and employee feedback. This information is provided in a number of ways, allowing clients to create reports through a customizable dashboard that tracks changes in contact rates, outcomes of recovery methods and monitors a variety of customer information. Further, data is provided in real-time, allowing clients to track changes and respond to them as they occur.
ServiceCheck also collects data from social networking communities, blogs and review sites, giving its clients access to an enormous data set that can provide insight into how products, services and customer service are perceived. Previously, companies would use market research companies, which can be costly, to provide them with information so they could tailor products, services and advertising to the public's wants and needs.
However, with ServiceCheck's monitoring and reporting services, companies can find out how products and changes to a business model are being received nearly instantly. Additionally, this allows companies to track which locations have the best customer service, ensure that policies and procedures are working as expected and that issues are addressed quickly and proactively.
ServiceCheck has been in business for over 25 years and provides customer service and feedback solutions for a wide variety of industries, including grocers, restaurants, movie theaters and retailers. They offer their clients a number of programs that enable companies to provide multi-channel, 24/7/365 service options for their customers and employees.