ServiceCheck, a leading customer experience management company, offers its clients a variety of programs to keep customer satisfaction high, including LoyaltyLink and SocialLink.
ATLANTA, GA - ServiceCheck is a leader in the customer recovery and feedback industry, and it provides a wide range of industries solutions that enable companies to track and follow up on feedback and repair damaged customer relationships. These programs are complimentary, so they work together to ensure that all aspects of customer experiences are positive or have positive results.
LoyaltyLink is ServiceCheck's loyalty card customer service solution, and it is designed to provide first call resolutions to an organizations' loyalty card program members. Individuals who belong to a loyalty program are those who spend the most money with a company, make frequent purchases and are often proponents of the company. It is essential that these customers maintain a positive opinion of a business because these customers often represent tens of thousands of dollars or more in sales over the lifetime of their relationship with an organization.
It is not uncommon for these customers to be aware of their importance to a business, which is why customer service for these individuals must be stellar. LoyaltyLink provides the level of service that loyalty card members expect by making customer care agents available 24/7/365 through a live agent call center. No matter when loyalty card members want their comments heard or their issues resolved, agents are always ready to assist them.
ServiceCheck also offers SocialLink, a social media feedback program to help maintain positive customer relationships. The advantage of [b]social media feedback programs[/b] is that companies do not have to rely on customers to reach out if they have a problem or a concern. Customer comments are aggregated from a variety of sources, including blogs, review sites and social media sites, and posts are made available to an organization in real-time through web reporting.
Businesses then have the opportunity to reach out to dissatisfied customers, which can help reduce the effect of a negative post, or simply monitor what is being said about their brand online. Potential customers may assume a complaint is true if there is no response from a company, but with SocialLink, organizations can manage their reputation on the Internet.
For more information, visit http://www.servicecheck.net
ServiceCheck has provided outstanding customer service solutions to businesses since 1987. Their programs are used by over 1,000 clients and 100 major brands. In addition to CustomerLink and QALink, ServiceCheck also offers EmployeeLink, LoyaltyLink and SocialLink.