ServiceCheck offers their clients social media tracking and response services along with the ability to provide their customers a live agent contact center.

ATLANTA, GA. – ServiceCheck, a leading customer recovery and feedback company, offers their clients a wide range of communication and feedback options for their customers.

A mere six percent of dissatisfied customers will contact a business for resolution, but increased contact methods can improve those numbers. Additionally, having a number of contact options allows businesses to provide better customer service. ServiceCheck's CustomerLink solution includes live agent customer care, email, web forms and comment cards as methods for customer feedback and communication.

In addition to low rates of contact from unhappy customers, studies show that 70 percent of upset callers will hang up if they encounter voice mail or an answering service. This is why the CustomerLink program is available to clients and their customers 24/7/365.

ServiceCheck also provides SocialLink, which gives businesses the ability to track online feedback and respond to it. Social media is dramatically changing the face of customer service in a number of ways. In the past, when people had a bad experience, they told 10 people on average. With social networking that number has increased dramatically, and active social media users can reach hundreds of people.

Further, studies are showing that consumers are more likely to do business with a company that is active on social networking sites. However, companies need to understand that their customers can leave both positive and negative feedback on their social media profiles. Without a program like SocialLink to collect comments that are left on social media sites, companies' reputations can suffer.

Both SocialLink and CustomerLink provide tracking and real-time reporting of customer feedback and interactions. Additionally, SocialLink's [b]social media tracking[/b] system compiles and records sentiment from social networking sites, forums and review websites. Instead of spending large amounts of money on market research data, companies can simply use the information gathered from ServiceCheck's customer service solutions. These reports can inform businesses about feedback trends, let them know how their employees are doing and how well their products and services are being received.

For more information, visit [b]www.servicecheck.net[/b].

[b]About ServiceCheck[/b]

Established in 1987, ServiceCheck provides a variety of customer service and experience management solutions, including a live-answer Customer Recovery and Feedback Program, Employee Hotlines, Quality Assurance Hotlines as well as Crisis Management, Customer Loyalty and Social Media Solutions. Today, it serves more than 100 brand names representing over 1,000 clients including some of the top players in their respective industries.