Research Nester’s recent market research analysis on “Hosted PBX Market: Global Demand Analysis & Opportunity Outlook 2036” delivers a detailed competitors analysis and a detailed overview of the global hosted PBX market in terms of market segmentation by end user, component, organization size, and by region.
Growing Number of Calls Placed by Call Centers to Promote Global Market Share of Hosted PBX
The global hosted PBX market is estimated to grow majorly on account of the increased number of calls placed by call centers. In order to manage incoming and outgoing calls, route calls to the proper agents, and provide sophisticated call features including queuing and monitoring, contact centers may use hosted PBX. Globally, call centers made about 21 million calls in 2022.

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Some of the major growth factors and challenges that are associated with the growth of the global hosted PBX market are:
Growth Drivers:
• Surge in E-commerce Industry
• Rising Trend for Remote Learning
Challenges:
The hosted PBX requires a reliable and high-speed internet connection. Businesses need to make sure that they have the necessary bandwidth to support their hosted PBX system, especially if they have a large number of users or make a lot of calls. Besides, this lack of customization and security issues associated with it are some of the major factors anticipated to hamper the global market size of hosted PBX.
By end user, the global hosted PBX market is segmented into BFSI, healthcare, government, retail, manufacturing. The healthcare segment is to garner to have notable revenue by the end of 2036 by growing at a significant CAGR over the forecast period. Hosted PBX solutions and related services are being adopted more frequently by the healthcare sector because they make it simpler to communicate with patients and give them the attention they need. Following a connection between staff members, healthcare verticals use hosted PBX and UCaaS to provide prompt treatment.

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By region, the Europe hosted PBX market is to generate significant revenue by the end of 2036. Businesses in Europe have shifted significantly in recent years towards cloud-based solutions, embracing the advantages of cloud computing. Hosted PBX systems are a popular choice for companies in this region, wishing to migrate their communication systems to the cloud since they provide a cloud-based communication solution that could be accessed from any location. Additionally, as more employees work remotely or while traveling, there are an increasing number of mobile workers in Europe. With capabilities including mobile apps, softphones, and voicemail-to-email, hosted PBX systems provide these mobile workers with an easy and flexible method to keep in touch.
This report also provides the existing competitive scenario of some of the key players of the global hosted PBX market which includes company profiling of Vonage Holdings Corporation, Nextiva Inc., Jive Communications Inc., Comcast Corporation, Fusion Connect, Inc., Dialpad Inc., Cisco System Inc., and others.

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