Check-in
Receiving your guest's will be your pleasure. Welcoming them with the great smile and respect will make the Guest's Happy. Guest's will be happy if you call them by their name, so do not hesitate to welcome the guest by their names. Showing them the room to make them familiar with all amenities. Make sure the room meets all the requirements of the guest's, especially if the customer has been asked for something extra in the pre-arrival communications. A welcome drink would be great.

Stay time
Customers want their stay to be comfortable. Ensure that the room is clean and has no faults in it. The most important thing that the guest's look at is the bed - verify the blanket and bed cover is neat & clean. The second most important thing in the room is the A/C and the clean bathroom. Provide them the homely feeling where the guest's love it. The Royal Plaza Hotel is known as the best hotels in Delhi.

Treat the taste
When you are in travel you will be looking forward to eat good and tasty food, isn't it? Service the guest's with the fresh and tasty food always also, ask them if they prefer any specific food - arrange it if possible that really makes your customer happy. The team should have the skills and attributes required for exceeding service expectations while serving food & beverages.

Guidance about the places around
Guest's will not have the knowledge about the places to visit around the hotel. Ask the guest's if they need any help on the places and local traveling arrangements. Guide them about the famous places around – hill stations, beaches and historic places. Guest's feel happy that they are hassle-free during their travel.

Friendly Check-out
Send-off your guest's with some gifts - whether it is small or big, customers love gifts and they will be happy that you are giving something to take away from the hotel. Ask the guests about the stay and their ratings. Request the customers to help with their feedback to improve the service and also ask would they recommend the stay to their friends and family.

These are all the very most important steps to turn your guest's stay into a memorable experience. This also improves your business growth.

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