Effectively facilitating meetings and presentations and demonstrating appropriate preparation, Randal Roark demonstrates the ability to drive process improvement, adapt quickly to new demands and challenges and sustain momentum. He is highly organized and has the ability to effectively plan the deliveries.

Being into operations consultation, Randal creates, deploys, and supports development and production environments. He builds systems to automate processes for deployment, testing, monitoring, and management of virtual servers. He works to release and change management, and incident and problem management both from a technology and process perspective.

Randal holds a great knowledge of best practices and IT operations in an always-up and always-available service. He is experienced in using cloud services and considers that working within a consultancy agency is an asset. He holds the knowledge of best practices related to release management and software configuration management.

As the operations consultant, Randal provides guidance on existing and potential service issues and improvement measures within the industry. He also understands customer needs and build and understanding of how and why decisions are made within the work group and organization.

Randal Roark works with his team and others to develop global propositions, methodology, and practice for outsourcing engagements. He develops, updates, and uses standard documentation and procedures to further enhance the engagements, cost estimates, and risk analysis. He works closely with potential customers to understand, document, and cost customer operational processes. He also works closely with global sales to ensure opportunities are correctly supported and recommend resource requirements.

About Randal Roark

Randal Roark considers it his responsibility to improve the internal operations and performance of the company in the valued chain. He works to create more efficient client operations by advising on and supporting with the implementation of changes to target operating model, functional business processes, management systems, and other elements part of the value chain.
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