Microsoft, IBM and Google listed as Visionary Leaders by 360Quadrants for Bot Services

Posted April 5, 2019 by quadrants360

Bot services primarily refer to a development platform for the deployment of bots across varied channels such as websites, mobile apps, social media platforms, and contact centers.

360Quadrants powered by MarketsandMarkets™, the world’s only comparison platform that combines expert analysis with crowdsourced insights has released a quadrant on Bot Services to help businesses make quicker and more informed decisions. The first release of the quadrant has Microsoft, IBM, and Google sharing space as Visionary Leaders. 360Quadrants are generated post analysis of companies (product portfolios and business strategy). Quadrants will be updated every three months, and the position of vendors will reflect how buyers, industry experts, and other vendors rate them on different parameters.

Quadrant highlights

30+ companies offering bot services were analyzed of which 26 companies were shortlisted and categorized on a quadrant under Visionary Leaders, Innovators, Dynamic Differentiators, and Emerging Companies.
Microsoft, IBM, Google, Facebook, IPsoft, Gupshup, and Nuance Communications have been identified as visionary leaders as they have established product portfolios and a robust market presence and business strategy.

24/7 Customer, Pandorabots, Next IT,, Artificial Solutions, Inbenta Technologies, CogniCor Technologies, Botego, and Do You dream Up have been identified as innovators as they have focused product portfolios, but a mediocre business strategy.

Chatfuel, Webio, Rasa Technologies, Pypestream, Astute Solutions, and Creative Virtual have been identified as emerging companies as they have a niche product offering but poor business strategy. LogMeIn, Aspect Software, and Amazon Web Services has been recognized as dynamic differentiators.

The 360Quadrants platform provides the most granular Bot Services comparison between vendors.


The methodology used to rank Bot Services companies involved the use of extensive secondary research to identify key vendors by referring to annual reports, press releases, investor presentations, white papers, and various related directories and databases. 26 key vendors were shortlisted on the basis of their breadth of product offerings, organization size, and other criteria. The scores and weights for shortlisted vendors against each parameter were finalized post research. After the ratings were finalized, each vendor was placed in respective quadrants based on their score in the product offering and business strategy parameters.
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Tags Bot Services
Last Updated April 5, 2019