360Quadrants, the world’s only comparison platform that combines expert analysis with crowdsourced reviews, has released a quadrant on AI in Fintech Solutions to help businesses make quicker and more informed decisions.

Artificial Intelligence (AI) in Fintech refers to the theory and development of computer systems capable of performing finance-related tasks that usually require human intelligence. It is an application of AI technology used in the financial sector to design investment strategies, detect anomalies with pattern & voice recognition, and conduct market analysis with data mining. The AI in Fintech solutions market for this quadrant is defined as the summation of AI-enabled Fintech solutions and services.

For this quadrant, the components of AI in Fintech are mainly segmented into solutions and software. Major application areas of AI in Fintech solutions are virtual assistants, business analytics & reporting, and customer behavioral analytics. These solutions have been analyzed based on cloud and on-premise deployment.
Inbenta has been identified as an innovator in the AI in Fintech space given its extensive product features, high product quality, reliability, suitable channel strategy, and wide geographical footprint. 360Quadrants also lists competitors of Inbenta in the AI in Fintech space.

AI in Fintech offerings from Inbenta aim to deliver valuable insights and intelligence from data. The company has an established product portfolio with a robust market presence and business strategy. Some of the major developments of the company include:

Inbenta and Alphanumeric partner to reach large customer base

With the partnership of Inbenta with Alphanumeric Systems Inc., a broader range of customers are set to benefit from the technologies such as NL processing, chatbots powered by AI, and semantic search. With the combination of the integration of customer processes & AI platforms of Alphanumeric and the products of Inbenta, this partnership will enhance customer service, encourage self-service, thereby reducing the cost of support.

Inbenta obtains investment from NTT DOCOMO

NTT DOCOMO has provided funding to Inbenta to help the latter improve on its suite of products and enhance business growth. This includes Inbenta’s semantic search engine and customer engagement on multiple interfaces such as search tools, chatbots, inquiry forms and the like. It used AI to identify trends and patterns in customer data through their history.

With Inbenta joining inCloud Ecosystem Partner Program of inContact, cloud contact centers get AI-powered chatbots

Inbenta has partnered with inContact to provide AI-powered chatbots that are exceptionally conversational for incorporation into their inContact cloud contact centers. This will help with the optimization of the workforce and provide analytics and VaaS on a cloud platform. This solution is personalized as well as is available in real time to enhance the experience of the customer.