Nicholas Calcanes Helps Bank of America Provide Superior Service


Posted November 25, 2015 by pzmediainc1

Nicholas Calcanes has worked in various roles for Bank of America and has always focused on improving internal processes in order to offer a better service to customers.

 
Nicholas Calcanes has worked in a variety of roles at Bank of America since first joining the company in 1996 and, bar a brief period working with Ally Financial Inc., has been fully committed to improving internal processes with the aim of providing a better service to customers in addition to increasing efficiency within the company.
Nicholas Calcanes currently works as the Chief Information Office of Wholesale Credit and Client Technology, which is a position he has held since 2012. He is not responsible for the creation of technology roadmaps, global strategy development, business banking and providing services to small business and large corporate clients.
Calcanes believes strongly in personal accountability, which makes him well suited for a role that requires him to implement technology that is able to identify clients and their relationship with bank. He is wholly responsible for a team of more than 1,400 employees, contractors and consultants, working with an annual budget of £300 million.
During his three years in the role, he and his team have been responsible for the complete transformation of people, processes and technology across all relevant business lines, thus driving improvement and making his division much more effective.
Nicholas Calcanes has also developed a technology roadmap that has helped Bank of America retire redundant systems, reducing their costs by $45 million dollars since 2012.
Furthermore, he has directed 2 data management organizations that are responsible for enterprise client reference data. These organizations are responsible for executing stress tests and Comprehensive Capital Adequacy Review (CCAR) processes.
Having worked his way up the ranks in Bank of America since 1996, Nicholas Calcanes has proven time and again that he has all of the tools required to ensure that the implementation of new technology is completed successfully and that the right teams are assembled to take on the tasks that he is responsible for. He is constantly looking for ways to improve current systems and to drive efficiency on an internal level. In doing so, his department is able to offer a superior service to customers, in addition to saving Bank of America money while still improving the processes that they use to provide their services.
About: Nicholas Calcanes has worked in the banking sector since 1991 and is extremely experienced.
For more details visit at:https://www.pinterest.com/nicholascalcane/
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Issued By PZ Media INC
Country United States
Categories Business
Last Updated November 25, 2015