Technology has always been a key impetus towards exponential growth, and digital workplace transformation is increasingly becoming necessary to enable service improvements. Be it for physicians or the medical staff. Workplace Transformation is pivotal to empower healthcare professionals and make them deliver better care.

For an advanced multispecialty hospital based in India’s National Capital Region, Workelevate has eliminated some of the crucial technical bottlenecks and has been supporting the healthcare giant to optimize its workplace in the post-pandemic age. The combination of Progressive Infotech’s Workelevate and Infrastructure Services is helping the healthcare provider build new clinical processes, highly digitized infrastructure, and enhanced management systems.

Meeting the requirement of reducing the dependency on the IT support team at the earlier phase, the next-gen platform was eventually able to automate nearly 42% of the IT tickets per month with the average ticket resolution time reduced by 26%.

The digital workplace service transformation solution delivered a cost ROI of approximately 4.8x. Accelerating their service deliveries and bringing actual IT bottlenecks to the forefront, Workelevate has been enhancing the healthcare enterprise agility and employee experience with its quick self-service features.

“We have developed a great partnership with Progressive. Their dedication to Workelevate is evident. We appreciate their attention to detail & creative approach to enhancing the digital end-user experience.” – said the General Manager (IT) of the healthcare enterprise.

Paving the road for automation, India’s leading IT Services Provider – Progressive Infotech is constantly evolving Workelevate to exceed end-user experience and set a new precedent for workplace transformation in healthcare. Facilitating self-servicing, IT self-healing, omnichannel support, automated ITSM workflows and seamless integrations, the digital workplace service transformation solution resolves up to 75% to 80% with zero touch backed by live agent support.

With proven expertise of over two decades in elevating end-user service experience, Progressive manages more than 250,000 endpoints. It has enabled the IT Organization to create a trustful relationship with several healthcare enterprises that find it reliable, secure and a future-proof workplace management solution.