Ecosmob has highlighted one robust and reliable solution “Contact Center” on their FreeSWITCH service website, freeswitchservice.com. With this solution, the company officials expect to accomplish major communication requirements of many industry disciplines.

As said by one of the company officials, Contact Center Software has been developed to enrich customer relationship. It helps to establish loyal and satisfied client correlation by exhibiting reliable, intelligent and secure performance.

The person from Ecosmob said, “After a well research on call center requirements, Contact Center Software is developed by our experienced team to use it for outbound, inbound and blended call centers. All the basic parameters are taken into consideration while designing this software.”

He said that the Contact Center Solution is full-fledged with state-of-the-art features that include:

Answer Machine Detection
Call Back
Multilevel IVR Handling
Auto Call Attendants
Barge-in
Whispering
Auto Redialing
Voice Monitoring
Real-time Reporting
Configurable Call Messages

Today’s technological era has evolved the business level. Now the customers can not be avoided anymore. Customers are the chief capital for any business and hence, it is very necessary to keep smooth interaction with them. They are the only who can help with great revenue and profits on investment. So it is also necessary to have such a communication system in the call center of any business that can help enhance trustable client bonding.

Contact Center solution is a web based communication system that exhibits many pros to an effective call handling process in a call center:

It effectively handles all the incoming and outgoing calls
It can record the calls
It renders great scalability to a business
It boosts the business sales
It guarantees security compliance
It quickly responds to caller’s queries
It increases overall operational efficiency of a call center

The solution actually is painless to install and implement. Very easily a menu of options can be set and tuned when a caller calls and according to that menu, the person would press the button and would be driven to desired destination. In this way, time of personnel and money of business both can be saved.

Furthermore, the official said, “The solution can be successfully implemented by many industry sectors including Banking and Finance, Grievances and Redressal, Healthcare Industry, Travel and Tourism, Hospitality and Government sector as well.” “To involve manpower in other crucial business issues, Contact Center Solution is the best option because it eliminates the need of receiving incoming calls, putting them on hold and transferring to the right person”, he added. Contact Center solution is secure, reliable, scalable and embodied with next generation features.

To know more about the Contact Center Software, visit https://www.freeswitchservice.com/contactcentersoftware