Many options are available in the market but making an informed decision while selecting wholesale order tracking software that aligns with your specific requirements can be overwhelming.

This precise guide will walk you through the key features and benefits of your B2B business.

Key Features of Wholesale Order Tracking Software

Wholesale order tracking software offers a range of features tailored to the specific needs of businesses engaged in wholesale transactions. These features focus on providing efficient order management, real-time tracking, and proactive communication with customers. The following are the key features of order-tracking software:-

Order Status Tracking: The software allows businesses to track the status of wholesale orders in real-time, from the moment they are placed to when they are shipped and delivered.

Inventory Management: Businesses can monitor stock levels, prevent stockouts, and manage replenishment through the inventory tracking capabilities of order tracking software.

Shipment Tracking: Wholesale order tracking software can be integrated with shipping carriers to provide real-time updates related to the location and movement of inventory packages, hence giving businesses and customers visibility into estimated delivery times.

Customized Order Views: Businesses can view and manage orders as per their specific needs, such as orders by state, customer, or product. Furthermore, businesses can manage multiple orders simultaneously and streamline fulfillment.

Notifications and Alerts: Automated notifications and alerts can be sent to customers at various stages of order processing, keeping them informed about the status of orders and updates or delays.

Order History and Reordering: The software maintains a history of past wholesale orders, making it easy for businesses to track previous purchases and for customers to reorder items they have ordered in the past.

Customer Accounts: Wholesale order tracking software may include customer account management features, enabling businesses to create and manage customer accounts with different access levels and preferences.

Data Analytics and Reporting: The software may offer reporting and data analysis features, allowing businesses to gain insights into order trends, shipping performance, and customer behavior.

Integration with E-commerce Platforms: Wholesale order tracking software can be integrated with existing B2B eCommerce software like ERP, or CRM systems, ensuring seamless data flow and efficient order processing.

Multi-Channel Support: Many wholesale order tracking software supports multiple channels of order placement, such as online portals, email, or phone orders, providing a unified tracking system for all orders.

White Labeling and Access of API: Some wholesale order tracking software allows businesses to customize the interface with their branding, providing a consistent and professional experience for customers. Moreover, API (Application Programming Interface) access allows businesses to integrate the order-tracking functionality into their systems or third-party applications.

Benefits of Order Tracking Software
Improved Visibility and Customer Experience
The wholesale order tracking software facilitates real-time visibility into the status of orders, helping businesses to monitor and track each order, from processing to fulfillment and delivery. Due to this, B2B businesses can keep customers informed about orders. Due to this, customers can easily track their orders and can proactively address potential issues.

Efficient Order Management Operations

The tracking process can be automated and B2B businesses can streamline their post-order operations. Moreover, the order tracking software can be integrated with other systems, hence enabling businesses to monitor their stock levels. For instance, the B2B custom order management software is specifically tailored to the needs of a particular business, providing more flexibility and unique features.

Maintains Past History

B2B businesses maintain a record of their order history through wholesale order tracking software. Due to this, customers can review their previous purchases and reorder items with minimal effort.

Proactive Communication

With order tracking software, B2B businesses can send automated notifications and updates to customers at different stages of order processing. These proactive communications keep customers informed and reduce the number of order-related inquiries, saving time for both customers and customer support teams. For instance, in case of any delivery issues or discrepancies, B2B businesses can identify and address them promptly with the help of order tracking software. This proactive approach to issue resolution enhances customer satisfaction and builds stronger relationships with clients.

Conclusive Remarks

Wholesale order tracking software help businesses efficiently manage their wholesale orders, improve overall operational efficiency and provide excellent customer support.
These features collectively help businesses efficiently manage their wholesale orders, provide excellent customer service, and improve overall operational efficiency. Wholesale order tracking software is an essential tool for wholesalers and distributors looking to streamline their post-order processes and enhance the B2B customer experience.