The Outlook Connector connects the two worlds of Microsoft Outlook and SAP Field Service Management in a simple way. All the activities on the time-line are synchronized in Outlook and can be seen even without access to SAP FSM. If the duration of any activity is extended or postponed, the calendar entry in Outlook is automatically adjusted. The cloud solution is hosted at AWS and makes the installation and operating procedure easier and even more secure. By using the cloud solution, customers no longer need a local infrastructure, which makes it cost-efficient and easier to operate. 

Data transfer from SAP FSM via the connector to the Outlook calendar is also encrypted throughout. Further, during installation of the Outlook Connector, the data that is to be transferred to the appointment, such as customer name, system designation or other contact information, can be very easily adapted. Moreover, the new cloud solution offered by OPUSm AG requires no firewall adjustments or installations in the DMZ. The company focuses exclusively on the digitization and automation of service and expense processes. 

Primarily, it focuses on industrial, trading and service companies, offers various solutions and advises customers independently on the use of the most suitable solution. When it comes to the implementation of projects, it is a competent partner from consulting and project management to customising solutions and implementation support. Some of their notable partners are Audius, Yokoy, SAP, ECENTA, proxia Consulting Group AG and others. In addition, the support services are available to international customers 24/7.  

The customers can use the many years of experience of their consultants and project managers to implement projects. In the preliminary phase, they help with business case analysis. During the execution phase, they navigate their clients through demanding projects and aim to complete the project on the planned go-live date. The partners at OPUSm AG support them in integrating the mobile solution into their client’s ERP environment or in supplementing the service processes in the area of sales automation. To know more, please visit https://www.opusm.ch/