In Florida, an eco-friendly home goods retailer decided to expand its operations by listing products on Amazon. The idea was to tap into the vast customer base Amazon offered, but managing inventory and orders across Amazon and the physical store proved to be more challenging than expected. Items that were sold out in-store were still listed on Amazon, leading to overselling, cancellations, and negative feedback. The manual process of entering Amazon orders into the Retail Pro POS also created delays in fulfillment, frustrating customers.

Recognizing the need for a more efficient system, the retailer implemented Retail Pro POS integration with Amazon via Octopus Bridge. With this integration, products listed on Amazon remained synchronized with the in-store inventory in near real-time. When items were sold or restocked, the system automatically updated the stock levels and prices on Amazon. Orders from Amazon were seamlessly downloaded into Retail Pro, streamlining the fulfillment process.

The benefits were immediate. The retailer saw a 40% reduction in order cancellations and a significant improvement in customer reviews. The streamlined process allowed the staff to focus more on fulfilling orders promptly rather than managing inventory manually. With the integration in place, the retailer expanded its product offerings on Amazon and experienced a 30% growth in sales within six months.

This integration not only saved time but also improved the retailer’s reputation on Amazon. The business is now thriving, with efficient operations across both the physical store and the online marketplace, ready to scale further with confidence.

Website: https://www.24sevencommerce.com/online-marketplace-integration/retail-pro-ecommerce-integration.html