When you lose the main password for your BigPond email account, having a recovery option in place makes it easy for you to regain access to your account. The first thing that you must do is log on to your Telstra My Account, which serves as an administrative panel for you when managing your BigPond email settings.

From this point, go to the Email Settings section and find the link that states Recovery Information, then click on it to either add or update your recovery information. A backup email, a phone number, or both can usually be configured. Please make sure that it is a working email account because you will use it for your backup email. Make certain it is a phone number that you commonly use.

After entering the correct recovery information, make sure to reconfirm it. To ensure the information is correct, Telstra may send a verification code using either the email or phone. Input the code. Updating the recovery information helps you secure your account and makes the password-resetting process much easier.
If you have any trouble adding recovery methods, then do not hesitate to contact BigPond customer support services for assistance. Don’t wait! Add a recovery method now and ensure that your BigPond account does not have any chances of login problems in the future.

More Info: https://www.bigpondonlineservice.com/blog/bigpond-customer-care-victoria/

More Info: https://issuu.com/bigpondonlinesupport/docs/bigpond